Customer Support
QA Wizard's Customer Care program provides world-class technical support and customer service to ensure your satisfaction with our products.
Our support team utilizes the latest technical resources and many combined years of experience to promptly answer questions and resolve issues.
With QA Wizard Premium Care Support, expert advice and help is available whenever and wherever you need it. And, support is always free with every product evaluation.
| support@qawizard.com | ||
| North America |
|
+1 (513) 701 1020 |
| UK & Benelux |
|
+44 (0) 208 948 9469 |
| Europe & Middle East |
|
+49 811 998 262 20 |
| APAC & Africa |
|
+61 (3) 9395 5514 |
Premium Care Support and Maintenance
- Support coverage Monday-Friday 9:00 AM - 6:00 PM (ET), excluding major holidays
- Unlimited telephone, email, and online technical support1
- Free upgrades for all major and minor releases
- Unrestricted knowledgebase access
Premium Care support, which is required with the initial purchase of any QA Wizard product, protects your software investment by providing technical support and all related product upgrades for an annual price. Equivalent to many company's top-tier support program, Premium Care makes it easy for organizations to keep their QA Wizard tools up to date.
Support Renewal
QA Wizard maintenance support plans must be renewed annually. If you do not renew, you will no longer have access to unlimited technical support or product upgrades. Premium Care support costs 20% of the current license price. Costs can be prorated for additional licenses to ensure that your support plan terminates on a single date.
Expired support subscriptions can be renewed at the following rates:
| Period Expired | Renewal Rate 2 |
| Up to 1 year | 40% |
| One year to two years | 55% |
| Two years to three years | 75% |
2Based on the current license price
